Meet Ellie – The Receptionist


Do you recognise someone like Ellie, the receptionist at your work?

Ellie’s the WeWorkHard receptionist.  She’s a fab worker and is always happy and smiling with the people who visit and all the staff.  She has always been very reliable but just recently she’s been taking a lot of time off for hospital appointments and everyone is quite worried about her.  Cancer has been mentioned and you can tell she’s not her normal self.

She’s obviously very worried, and it doesn’t help that she works on her own a lot at the front desk.  Every opportunity she gets when a staff member comes into reception she’s telling them about what’s going on.  And your visitors are often left standing while she gives her friends all the details.

You’ve even caught her on the telephone a few times to her mum.  And as much as you sympathise with her situation, you really need her to be doing her work.

How can you help Ellie?

Coping with the unknown can be difficult for anyone, especially with something as life-changing as cancer.
It is normal for Ellie to want to talk about it but what she doesn’t realise is this could be making things bigger than what they really are, causing more worry.

Take time out with Ellie and provide some time to her to share her concerns, provide the best support you can, however, you may need further support to manage the situation.

NECS Works can offer employee counselling for Ellie and training or workshops for other staff to help them become mentors or be-friending staff to help deal with these issues.

How NECS Works can help:

NECS Works can provide counselling for Ellie (and her family) to help understand the challenges she’s facing. Employee counselling can help with a range of difficulties staff are facing, giving a safe and confidential place to talk about their issues. Employee counselling helps individual staff to come to terms with their issues and develop their own coping strategies to build resilience, confidence and help them to overcome their problems.

An advantage of using NECS Works is that they have a broad range of counsellors to choose from, matching the right counsellor to the staff member or individual. There are rarely waiting lists and the problems or issues are not put on any medical notes or records. NECS Works will simply deal help the employee or staff member to come to terms with their issues and plan a way forward.

NECS Works can also deliver workshops for businesses in areas such as “mental health awareness”

Your staff are your key assets, NECS Works can help you as an owner/manager to deal with the difficult areas of staff’s personal issues that may reduce productivity in the workplace. We are experts in the field, so we can deal with the problems you don’t want to handle. Running a business is hard enough.

What NECs Works can help business owner/managers with:
  • Employee counselling
  • Workshops around specific topics
  • Crisis support – drop-in or group work
  • Workplace Mediation
  • Mental health policy development and review
  • Coaching
NECS Works is part of North East Counselling Services CIC, a leading provider of counselling in the local community, which has been established for more than 11 years.
98% of clients surveyed stated they would refer friends and family to NECS. We also deliver counselling on behalf of NHS Commissioners and Local Authorities among others.
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