Meet Colin – The Team Leader Who Lacks Communication Skills


Do you know someone like Colin, the Team Leader, who lacks communication skills with staff?

Colin is one of your team leaders, but he’s causing you grief as he just doesn’t seem to know how to work with people as he’s lacking communication skills.  He was really good at his job so you decided to promote him and it’s been a disaster ever since.

A number of his team have complained about him, and one has even handed their notice in since Colin started as the team leader.  He just wants to get the job done and he’s much happier working alongside the team instead of managing them.

He’s starting to get unhappy at work because he’s been put into situations he doesn’t seem to know how to manage and you are worried he will leave.

How can you help Colin with his communication skills?

You may set up a review meeting with Colin to discuss the issues arising with staff members, he might not be aware of them. Discussing Colin’s approach and coping methods as to why staff complain about how he treats them may help. A key area to understand is if Colin recognises himself that there is a problem?

You then may be able to identify some new skills and techniques to help Colin manage staff and himself.

NECS Works specialises in helping staff and team leaders to manage better by reviewing their own coping strategies and techniques to communicate better with others.

We can also help Managers to have difficult conversations. Understanding communication, using some counselling techniques and self-reflection on how you react to things helps. You will see a difference in management techniques and people skills – particularly in managing your own reactions to circumstances following support from our counsellors.

How NECS Works can help:

NECS Works can provide a range of services including employee counselling, staff mediation or training to help with communication skills.

An advantage of using NECS Works is that they have a broad range of counsellors to choose from, matching the right counsellor to the staff member or individual. There are rarely waiting lists and the problems or issues are not put on any medical notes or records. NECS Works will simply deal help the employee or staff member to come to terms with their issues and plan a way forward.

NECS Works can also deliver workshops for businesses in areas such as “mental health awareness”

Your staff are your key assets, NECS Works can help you as an owner/manager to deal with the difficult areas of staff’s personal issues that may reduce productivity in the workplace. We are experts in the field, so we can deal with the problems you don’t want to handle. Running a business is hard enough.

What NECs Works can help business owner/managers with:
  • Employee counselling
  • Workshops around specific topics
  • Crisis support – drop-in or group work
  • Workplace Mediation
  • Mental health policy development and review
  • Coaching
NECS Works is part of North East Counselling Services CIC, a leading provider of counselling in the local community, which has been established for more than 11 years.
98% of clients surveyed stated they would refer friends and family to NECS. We also deliver counselling on behalf of NHS Commissioners and Local Authorities among others.
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