We are recruiting! Community Link Workers – Counselling specialist (Gateshead based)

North East Counselling Services was founded in July 2006 by carers as a result of personal experience. Incorporated as a Community Interest Company (CIC), we work for the benefit of the community and not for private advantage. We have a built in asset lock which ensures that any profits are passed back into the community and not taken as dividends.

Contract Type: Initially funded until 31st March 2024

Posts: We have a number of 28 and 14 hour posts available (the 28 hour posts will include 20 hours of clinical work and the 14 hour posts will include 10 hours of clinical work)

Based: Gateshead Central South Primary Care Network, GP surgeries

Fixed Salary: £21,840 Per Annum for 28 Hour posts (pro rata for 14 hours posts)In this new role, you will work alongside Edbert’s House Community Link Workers within the Gateshead Central South Primary Care Network (PCN) by providing counselling support to patients who have visited the GP . Over the past five years Edberts House has been running the Community Linking Project it has contributed to the health and wellbeing of patients in Gateshead by linking them to a range of community services.

Gateshead Central South Primary Care Network is the largest in Gateshead with 10 GP practices and approximately 66,000 patients. PCN’s were developed for GP practices to work collaboratively in reducing health inequalities and offer new services to patients. This is a very exciting role in our PCN as we begin to build a solid mental health MDT for our patients. The role will be pivotal in shaping the PCN mental health model.

You will provide 1 : 1 counselling to patients in a professional and competent manner and in line with NECS policies and procedures and the BACP framework for ethical practice. You will work with people from different cultural backgrounds and ages.

Candidates will be qualified counsellors and must be excellent communicators and able to work as part of a multi-disciplinary team.  Ideally they will have experience of working with children, young people and adults.

An enhanced DBS is required for this post.

Job Purpose:

You will support patients referred to the Community Linking Project by providing triage, counselling support and signposting. Working primarily out of the GP surgeries you will provide 1:1 counselling support for patients either face to face or via telephone/zoom. You will proactively build relationships with patients, offer support and develop collaborative solutions to address their issues. You will develop relationships with community organisations and statutory services to maintain up to date knowledge and expertise on local services.

Duties & Responsibilities:

Working with NECS and GP practices within Gateshead Central South Primary Care Network you will:

  • Deliver counselling to adult clients and/or young persons aged 4-18 who have mild to moderate mental health difficulties
  • To assess clients who present with multiple and complex issues and make recommendations for referral where specialist psychological services are required
  • To make professional judgements to ensure the delivery of appropriate counselling interventions to meet the clients needs
  • Fully understand and follow all NECS policies and procedures with particular emphasis on vulnerable adults and child safeguarding policies and equal opportunities.
  • Attend clinical supervision in line with NECS policies and BACP clinical requirements. NECS will provide a suitable clinical supervisor.
  • Engage, listen and build relationships with patients of all ages, genders and backgrounds
  • Support and motivate individuals to develop solutions to the issues they care about to improve their mental health.
  • Receive referrals from practice staff
  • Maintain accurate records of all work undertaken, providing regular reports for management.
  • Pro-actively monitor and evaluate work
  • Establish and develop appropriate links with Gateshead Council services, community groups, service providers, advice agencies and other organisations working in the area.
  • Report to the Operations Director and the GP Practice Managers on a regular basis
  • Maintain records in accordance with data protection guidelines and maintain patient confidentiality.
  • Any other reasonable duties as required by NECS and the GP Practice Managers.

Personal Specification/Key Competencies:

Education Essential/Desirable
Qualified Counsellor educated to Diploma or Degree level in Counselling Essential
Willingness to undertake training and continuing professional development Essential
Experience of counselling individuals face to face and via telephone/zoom Essential
Experience of person centred planning Essential
Experience of working with vulnerable adults Essential
Experience and understanding of the importance of maintaining confidentiality and data protection procedures. Essential
Evidence of maintaining accurate records. Essential
Abilities and Competencies  
Excellent interpersonal skills and an ability to quickly relate to people from a variety of backgrounds Essential
Empathy and understanding of the needs of patients Essential
Emotional resilience Essential
Ability to work creatively, independently and autonomously in a complex community environment Essential
Ability to proficiently use computer software packages e.g. Microsoft Office Essential
Excellent communication, negotiating and advocacy skills Essential
Ability to work in a non-judgmental way Essential
Ability to work in a challenging environment and manage a full client caseload Essential
Ability to form and maintain relationships with professionals and external agencies Essential
Ability to maintain professional boundaries in relationships Essential
Ability to collect data efficiently for analysis Essential
Knowledge of adult and children’s safeguarding, domestic abuse, mental health and substance misuse issues Desirable
Flexible, adaptable and a willingness to work between surgeries and in the community Essential
Flexible, adaptable and a willingness to work between surgeries and in the community Essential
Understanding of the wider determinants of health and motivation to find community solutions to improving health and social care Desirable
Ability to demonstrate an understanding and commitment to the values of NECS and the NHS Essential
To undertake a DBS check prior to starting your employment Essential
Able to work flexible hours as necessary Essential
Full driving licence and access to vehicle or be able to demonstrate how you will fulfil the role without the use of own vehicle. Essential

To apply for this role please click here

Closing date is 4pm on 4th October

Interviews for successful applicants will take place on 12th and 13th October.

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