"I just wanted to thank you and all of the team as I have had great feed back from many patients saying what a difference North east counselling has made to them and what lovely people the counsellors are. This is for me the best bit of my job referring to people I can trust to support the people I support and seeing the result.

I think you should all be very proud of the work you do making a huge difference to people who really need help and support at some of their lowest points in their lives.

I can't thank you all enough!"

Link worker - Gateshead

Advertise the fact that you have Autism informed counsellors – you would get many new clients, I’m sure.

Definitely make telephone-only counselling available to people who want it, even after the pandemic. Not having to monitor my body language meant I could focus on our conversation much better.

Having a counsellor who is familiar with Autistic communication and thinking styles was invaluable – it allowed me as an Autistic person to make great progress without having to worry about miscommunication.

Relaxed atmosphere, very friendly.  Tim very supportive.

Tim was so lovely and patient and formed a bond with my son.

I've had counselling before but always felt I didn't get the help or support I needed Tina was absolutely brilliant I felt I could open up fully to her

Jackie was very kind and caring. She had a genuine interest and empathy. She made it easy for me to express what I was feeling and non judgemental.

Great Service. Keep doing what you are doing

Becky made me feel like my problems mattered. I actually felt listened to.

Welcoming and friendly

Counsellor really did make me feel like talking and drew me out of myself, something I don't find easy.

She gave me space to talk and listened when I wanted to open up, helping me with my issues

Thank you for your time and patience, I am very grateful I could go and talk to someone about the way I am feeling

Vivienne was so caring. My daughter looked forward to the sessions, increased confidence through play.

Vivienne was so very sincere and my daughter was very fond of her

It all worked well for me, I guess when in crisis however you need rapid initial access and sometimes even a week seems like forever to be seen, helped, rescued or prevented from doing something more regrettable

Carry ON. More companies need to adopt a proactive and responsive service to staff in crisis.

I enjoyed the flexibility of being able to choose face to face or zoom when my appointments were & how the sessions were tailored to me

"It helped me change my life, the way I see life, relationships, my kids , my husband, myself. It helped me value myself.

As I told her, I will never forget her and what she told me in order to achieve what I wanted from the sessions and my life."

"

"Vivienne was a really good counsellor who I felt was both empathic and non judgemental about my situation.

It was a daunting experience when I first started the counselling but she recognised exactly the time I required further support and got this for me."

"The support I had was excellent because it allowed me to realise a lot and to be open and honest with myself in a space where there was no judgement and allowed me to grow and start to heal."

Understanding, flexible, safe.

The service is: convenient, low maintenance, supportive, understanding, confidential

I am shielding, and the service was so accessible because I could have it via Zoom.
My counsellor was wonderful. I was a bit guarded at first, but she encouraged me by listening to what I was saying, and then finding very good ways to engage with me to open up, and express myself in ways that worked for me. There were a number of issues I had to deal with, and she was the one person I could talk to about everything in 'the round' without censoring myself. She gently brought me to a place where I can now say, I'm ok. I can deal. That is invaluable and she was brilliant.

My counsellor was brilliant, Bill met all the above criteria. venue was comfortable and accessible

Just a huge thank you, your service went beyond my expectations